Butler-Level service at sea

Practical coaching for crew to deliver discreet VIP service,
seamless teamwork, and consistent standards
on every voyage.

"As a result of the course, the team
will be much more efficient."

- Stijn L., Head of Service, 150m+ Motor yacht

STAY AHEAD OF THE COMPETITION

From crew to service professionals
guests remember.

STEP 1:

ALIGN ON YOUR STANDARD

We define what “excellent” looks like on your vessel: guest profiles, tone of voice, VIP protocols, service rituals, and the key moments from embarkation to farewell.

STEP 2

LIVE TRAINING ON BOARD

We train in real conditions with your crew. Your team practises suite and cabin service, guest interaction, discreet communication, service recovery, and seamless coordination across departments, so improvements show up immediately.

STEP 3

HAPPIER GUESTS, HIGHER SCORES

Guests feel recognised, cared for, and surprised in the right way. The result is higher satisfaction, stronger feedback, and more repeat bookings because service becomes consistent, calm, and truly premium.

What your crew will learn.

Practical butler training that upgrades service on the floor, fast.

BUTLER-LEVEL SERVICE FOR CREW

Guests expect discretion, speed, and personalisation at sea. We train your crew to deliver consistent, premium service from embarkation to farewell.

THE TOOLS YOUR CREW WILL USE IMMEDIATELY

Clear standards, service language, and simple routines that make excellence repeatable across shifts, rotations, and departments.

WHAT WE TEACH (PREVIEW)

VIP welcome and first impressions on board

Anticipation and personalisation without being intrusive

Suite and cabin service standards, including turndown and amenities

Discreet communication and professional language

Service recovery and complaint handling under pressure

Cross-department coordination and clean handovers

Upselling experiences with class and timing

Presence, grooming, and calm execution guests trust

3 SERVICE CHALLENGES EVERY HOTEL FACES

Why choose us?

Onboard service is judged in moments, not meetings. When expectations are high and timing is tight, crews need a clear standard and the confidence to execute it consistently.

We deliver practical, on-board coaching that turns premium service into a repeatable way of working, across shifts and departments.

Consistency across rotations

We translate “luxury” into clear behaviours and routines your crew can repeat every day, even with changing teams and itineraries.

VIP handling under pressure

We train anticipation, discretion, and fast recovery, so issues are solved early and guests feel cared for at every touchpoint.

Seamless teamwork on board

We improve handovers and cross-department coordination, so service feels effortless to guests and smoother for the crew.

A FEW of OUR REFERENCES

YOU DON'T HAVE TO BELIEVE US

⭐️⭐️⭐️⭐️⭐️

"Thank you for the amazing trainings today, very engaging and educational, loved all the stories !"

- Louise B. Fleet Rooms Division Manager - Ritz-Carlton Yacht Collection

Maybe you have a few questions.

A butler training will define a part of the hotels reputation.

This is not to be taken lightly.

Is this training for yachts, cruise lines, or both?

Both. We tailor the content to your environment, guest profile, and operational reality on board.

Is the training delivered on board?

Yes. We train in real conditions on board so behaviours translate immediately into daily service.

Will this disrupt operations or guest service?

No. We structure the training in practical rotations around your schedule, so service continues while learning happens.

What results can we realistically expect?

More consistent service across shifts, stronger VIP handling, faster service recovery, and higher guest satisfaction because the crew anticipates needs instead of reacting.

Our crew rotates frequently. Will the standard hold up?

Yes. We install simple routines, handover habits, and repeatable standards that work across rotations and new joiners. On top of that we have unique tools to onboard new team members with the materials.